Protecting your privacy
1.1 Our commitment
Q mobile is committed to protecting your privacy and operates according to legal provisions. The information you provide us - including identification details, payment methods, contact information, usage history and more - is stored in a secure database according to the law.
Why we use your information
2.1 Purposes of use
The information collected may be used by Q mobile for various purposes, including:
- Provision, ongoing operation and improvement of the services we provide to you.
- Billing and collection.
- Customer service.
- Direct or personalized marketing (subject to your consent).
- Statistical analysis, surveys and service improvement.
- User identification and identity verification.
- Fraud prevention, security breaches and unauthorized use.
When we share information
3.1 Transfer to third parties
Q mobile may transfer your personal information to the following entities, as necessary:
- Authorized authorities according to the law (such as police, courts).
- Subsidiaries, parent companies and companies in the Q mobile group.
- Service providers operating infrastructures or services for Q mobile.
- Entities with which Q mobile has commercial partnerships.
- Entities handling collection or legal proceedings.
Identifiers and passwords
4.1 Keeping your details safe
When using the services, you will be required to identify yourself using personal identifiers (e.g. passport number, personal code, username or password). You are responsible for maintaining the confidentiality of your password and personal details. Any use of these details will be considered as done by you, even if done without your permission - unless you immediately report loss or theft.
Calls, messages and content
5.1 Recording and identification
Q mobile may document and record service calls for purposes such as monitoring, service improvement, error prevention and compliance with legal requirements. Any email sent from you will bear your address and be identified by the system. Phone calls, SMS and MMS messages will be identified by your number even if you tried to block its display, unless otherwise specified.
Marketing and your choices
6.1 Direct marketing
Q mobile or its representatives may send you marketing messages via SMS, email, WhatsApp or any other communication means. You can request to remove yourself from the distribution list at any time by contacting our customer service center or through our website.
Service messages, system alerts and charges are not considered advertisements, even if you did not give consent to marketing.
Security on your device
7.1 Your responsibility
Q mobile provides network protection measures, but the responsibility for protecting your device and personal data lies with you. You must use appropriate protection measures: antivirus, firewall, data encryption and more. Granting access to websites or applications may expose your details - this is solely your responsibility.
7.2 Sharing your connection (hotspot)
When sharing your internet connection with others, the system may identify those users as if they are you, and content on certain websites and applications may be affected by this identity. We recommend using a private, secure connection and being cautious when sharing it with others.